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Other Policies

Credit Policy

All charges are due within 60 days following the date of service. We understand that medical and surgical expenses may cause an unexpected drain on Your budget, so our policy is to extend credit as necessary to all patients, allowing them to receive medical care when needed. However, we recognize the need for a definite understanding regarding financial arrangements for medical and surgical care. if unable to pay in full by 60 days, please contact our credit manager to arrange a monthly payment schedule (253-833-7762). Private pay patients are expected to pay at the time of service.

Third party claims, those involving attorneys or insurance company settlements, are to be paid at the time of service. The cost of carrying those accounts prohibits Cascade Orthopaedics from waiting months for settlement of these matters. Please remember that since the patient received the medical care, Cascade Orthopaedics can only look to the recipient of the care for payment.

We hope that you will follow the credit policy as outlined. In the event that an account becomes past due, and the patient has not made prior arrangements to cover the situation, the account may be forwarded to a collection agency. It is very important that you keep our business office informed. Lack of information will receive immediate consideration for action by the collection agency.

Fees Policy

Each patient's medical condition is unique, so medical fees vary according to the type and extent of services provided. We will promptly respond to any questions you may have regarding your statement. Please call our business office (253-833-7762), if you have any questions.

Billing & Insurance Policy

We will bill all insurance companies that we are contracted with. When charges, or any portion thereof, are rejected by these agencies, we expect payment from the patient upon receipt of the monthly statement.

Disability Forms Policy

We will bill all insurance companies that we are contracted with. When charges, or any portion thereof, are rejected by these agencies, we expect payment from the patient upon receipt of the monthly statement.

Release of Medical Policy

Prior to the release of information concerning your health to any third‑party, Such as an attorney, other physician or insurance company, you must sign a special form authorizing release of this confidential information. This policy is to protect the privacy of each patient.

Prescription & Refill Policy

Prescriptions needing to be refilled require a minimum 48-hour notice to your physician. Please call your pharmacy 48 hours before you need medication, and have them call us requesting the refill.

During the evenings and weekends, the on-call physician does not know if a refill or prescription is indicated without the patient's medical records. Therefore, in practicing responsible medicine, the physician on-call will not refill prescriptions after-hours or on weekends or holidays.